US: +646 583 0068: UK: +44 20 8638 0668 hello@iTonic.com

ZOHO CRM

Driving International Growth at Scale with best practice implementation & new market identification.
Transforming the brand’s approach to Paid Search
Zoho CRM is an online Customer Relationship Management (CRM) system for managing sales, marketing & support in a single system, trusted by 50,000 businesses worldwide.

Zoho approached iTonixs due to stagnation of growth and an increasing cost-per-signup month-on-month, with particular issues in their core markets of the US, UK & Canada. Key issues for Zoho was creating a highly efficient granular account structure, fully optimised to drive conversions due to a legacy account which hadn’t been properly managed and upgraded with each innovation in the search space. Secondly Zoho had difficulty reporting performance globally using engine conversion data and onsite purchases, upgrades, downgrades and a constantly changing life-time-value of a user.

Our Solution

We started by conducting a full audit of Zoho’s CRM PPC account and quickly identified some major structurally issues including site extensions & match-type setups. In additional due to the size of the account many keywords where not getting regular bid optimisation. Our strategy was to completely restructure the English language campaigns to best-practice standard and then role this out globally using our in-house native speakers. We also introduced a real-time reporting dashboard with the ability to cut data in any myriad of ways. This allowed us to quickly identify opportunities for scale and push out more aggressively in key growth markets such as Brazil & Russia.

(You can read our HostelBookers case study here or our Viking write-up here).

What we achieved
Through the campaign restructure we reduced average CPC’s by 15% due to better click-through rates and focusing 70% of budget spend through exact-match terms through daily search query reports identifying new exact-match terms to add into the campaign.

We also were able to create reporting dashboards for each country allowing us to quickly identify trends and areas where we need to focus or reduce budget on any given month. This resulted in a 40% reduction in CPA and an increase in conversions of 220%.

%

CPC Decrease

%

REDUCTION IN CPA

%

CONVERSION INCREASE

ABOUT ITONIC

A full-service digital marketing agency based in New York City. Delivering world-class results to hit our revered clients. Hitting KPI's across Search, Social & Display.

Address:
iTonic Digital Marketing Agency,
315 Madison Avenue, #3075,
New York, NY, US 10017

Email: hello@iTonic.com

Phone: 646-583-0068

© iTONIC.COM 2023. All rights reserved

Subscribe to newsletter